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khosb/language/ticket/english_ticket.xml

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<?xml version="1.0" encoding="ISO-8859-1" ?>
<translate>
<name>ticket</name>
<!-- define the block title translations -->
<title_add>Add Ticket</title_add>
<title_view>View Ticket</title_view>
<title_search>Search Tickets</title_search>
<!-- define the menu lable translations -->
<menu>Tickets</menu>
<menu_add>Add</menu_add>
<menu_view>List</menu_view>
<menu_search>Search</menu_search>
<menu_overview>Statistics</menu_overview>
<!-- define the field translations -->
<field_date_orig>Creation Date</field_date_orig>
<field_date_last>Last Change</field_date_last>
<field_date_expire>Expiration Date</field_date_expire>
<field_account_id>User Account</field_account_id>
<field_department_id>Department</field_department_id>
<field_staff_id>Staff</field_staff_id>
<field_status>Status</field_status>
<field_priority>Priority</field_priority>
<field_subject>Subject</field_subject>
<field_body>Message</field_body>
<field_email>E-mail Address</field_email>
<field_last_reply>Response Status</field_last_reply>
<!-- define any custom resources -->
<required_department>A department to send this ticket to must be entered, please go back and correct this.</required_department>
<required_subject>A subject for this ticket is required, please go back and enter a subject.</required_subject>
<required_body>A message for this ticket is required, please go back and enter a message.</required_body>
<department_invalid>The specified department is invalid or inactive.</department_invalid>
<department_not_auth>You do not have access to the selected department</department_not_auth>
<close_ticket>Close Ticket</close_ticket>
<status_open>OPEN</status_open>
<status_hold>ON HOLD</status_hold>
<status_close>CLOSED</status_close>
<status_pending>PENDING</status_pending>
<priority_standard>Standard</priority_standard>
<priority_medium>Medium</priority_medium>
<priority_high>High</priority_high>
<priority_emergency>Emergency</priority_emergency>
<staff_wrote>Staff Wrote:</staff_wrote>
<user_wrote>You Wrote:</user_wrote>
<user_wrote_staff>User Wrote:</user_wrote_staff>
<user_select_department> If you wish to submit a new ticket, please select from the department
below. Once you select the correct department, you will be able to enter your message for
our staff to review. </user_select_department>
<user_ticket_list> Below are the existing tickets for your account, you can click the subject to
view the ticket details and add a response if needed. </user_ticket_list>
<user_no_existing_ticket>Your account has no associated tickets at this time.</user_no_existing_ticket>
<user_not_auth_add>Your account does not have access to add any new tickets at this time.</user_not_auth_add>
<user_not_auth_reopen>Your account does not have access to reopen this ticket</user_not_auth_reopen>
<user_not_auth_reopen_login>You do not have access to reopen this ticket, please try logging
into your account if you have one and retry</user_not_auth_reopen_login>
<user_add_response>If you wish to respond or add information to this ticket, please use the form
below</user_add_response>
<user_reopen_response>If you wish to reopen this this ticket, please use the form below</user_reopen_response>
<user_ticket_nonexist>You must provide authentication details below to retrieve this ticket!</user_ticket_nonexist>
<user_department_required>You must select the department to send your ticket to, please go back
and select a department.</user_department_required>
<user_update_success>Your response has been received and our staff has been notified</user_update_success>
<user_add_success>Your ticket has been received and our staff has been notified</user_add_success>
<staff_no_account> You do not have a staff account, please contact the administrator to have
your account setup as a ticket staff member. </staff_no_account>
<staff_response_required>A response is required if you wish to reply.</staff_response_required>
<staff_response_success>Your response has been recorded and the user has been notified.</staff_response_success>
<user_ticket_auth> In order to view your existing tickets, you must either login to your account
if one exists, or provide your E-mail addess and the the Key provided in our ticket
notification E-mail. </user_ticket_auth>
<user_pending_verify><![CDATA[
Further action on your part is required before we
can process your ticket, for one of two possible
reasons:
&#60;br&#62;&#60;br&#62;
1) The department you sent your ticket to
requires that you have an account with us and
maintain a particular subscription.
&#60;br&#62;&#60;br&#62;
2) The e-mail address you sent your request from
is not the same as the e-mail address on file in
your your account with us.
&#60;br&#62;&#60;br&#62;
To rectify this situation, please login below so we can
associate your request with your account and verify your details:
]]></user_pending_verify>
<key>Key</key>
<verify>Verify Details</verify>
<merge>Ticket Merge</merge>
<merge_confirm>Are you sure you wish to merge these tickets? Select Yes to merge the current ticket with the one selected.</merge_confirm>
<new>New</new>
<awaiting_reply>Awaiting Reply</awaiting_reply>
<awaiting_customer>Awaiting Customer</awaiting_customer>
<hold>On Hold</hold>
<resolved>Resolved</resolved>
<pending>Pending</pending>
<last_reply_user>Awaiting Customer</last_reply_user>
<last_reply_staff>Awaiting Reply</last_reply_staff>
<enable_user_notice>Notify user of update...</enable_user_notice>
</translate>